Questions?
FAQ, Warranty, Exchanges, & Contact
Get in touch:
At Van Allen Golf, we’re committed to giving every customer the best experience possible from the moment you explore our putters to long after your order arrives. If you ever need help with an order, have a question about a putter, or just need a hand with anything at all, don’t hesitate to reach out. We’re right here and happy to help.
FAQS:
What comes included with my putter?
Every Van Allen putter comes complete and ready to play. Your order includes the shaft, fully assembled putter (head, neck, face, and face technology), grip, and a Van Allen headcover.
How long does it take for my order to ship?
At Van Allen, we aim to ship most orders within 1 to 2 business days of purchase. Fully custom putters or items with specific lead times may require additional time. For fully custom putters, please allow approximately 3 to 4 business days for assembly before shipment.
Where are Van Allen Putters made?
Van Allen putters are built and assembled in Kennesaw, Georgia, and we are proud to manufacture our putters in the United States using American-sourced materials. Every putter is crafted with a focus on quality, precision, and attention to detail.
What is your return policy?
Van Allen accepts returns on eligible products within 30 days of delivery. Returned items must be unused and in original condition. A restocking fee of up to 15% may apply, and if a prepaid return label is provided, the cost of return shipping will be deducted from your refund. For full details and to start a return, please visit our Returns & Warranty page. Warranty & Returns